Privacy Policy

Last Updated: August 16, 2023

Thank you for visiting HydroGrow Direct ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information: We may collect personal information, such as your name, email address, shipping address, and payment details when you make a purchase or register for an account.

b. Usage Information: We collect information about how you interact with our website, including your browsing activity, pages viewed, and referral sources.

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies, such as Meta Pixel and Google Tag Manager, to gather information about your browsing behavior. This helps us analyze trends and improve our website's functionality.

2. How We Use Your Information

a. We use your personal information to process orders, provide customer support, and communicate with you about your purchases.

b. We use usage information and tracking technologies to analyze website performance, personalize content, and enhance user experience.

c. We may use your email address to send you promotional offers, newsletters, and updates. You can opt out of marketing communications at any time.

3. Sharing Your Information

a. We do not sell, trade, or rent your personal information to third parties. However, we may share information with service providers who assist us in operating our website and conducting business activities.

b. We may share aggregated and anonymized information for analytical and marketing purposes.

4. Data Security

a. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

b. While we strive to protect your personal information, we cannot guarantee the security of data transmitted over the internet.

5. Your Choices

a. You can update your account information and communication preferences by logging into your account on our website.

b. You can opt out of receiving marketing emails by following the unsubscribe instructions provided in the email.

6. Third-Party Links and Services

a. Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

7. Changes to this Privacy Policy

a. We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the beginning of this policy will indicate when the latest revision was made.

8. Contact Us

a. If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@hydrogrowdirect.ca.

By using our website, you consent to the practices described in this Privacy Policy.