Thank you for choosing HydroGrow Direct for your hydroponic needs. We strive to ensure a smooth and timely delivery experience for all our customers. Below, you'll find important information regarding our shipping and delivery processes.

1. Shipping Locations

We currently offer shipping to addresses within Canada. If your location is not listed, please contact our customer support team for assistance.

2. Processing Time

a. Order Processing: Once you place an order, our team works diligently to process it promptly. Orders are typically processed within 2 business days.

b. Order Verification: In some cases, additional verification may be required to prevent fraud. This could lead to a slight delay in processing your order.

3. Shipping Methods and Times

a. Shipping Options: We offer various shipping options to suit your needs. Available options will be displayed during the checkout process.

b. Estimated Delivery Times: Estimated delivery times vary based on the shipping method selected and your location. Typical delivery times range from 2-7 business days.

4. Tracking Your Order

a. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

5. Shipping Costs

a. Shipping Fees: Shipping costs are calculated based on your selected shipping method, destination, and order weight.

b. Free Shipping: We may offer free shipping on orders that meet specified criteria. Details will be provided on our website and during the checkout process.

6. Delivery Issues

a. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.

b. Delivery Delays: While we strive to deliver orders on time, delays may occur due to factors beyond our control, such as weather, customs processing, or carrier delays.

8. Receiving Your Order

a. Signature Requirement: Some shipping methods may require a signature upon delivery. Ensure someone is available to receive the package.

b. Inspection: Upon receiving your order, inspect the package for any visible damage before accepting it. If there is damage, refuse delivery and contact us immediately.

For any questions or concerns regarding shipping and delivery, please don't hesitate to contact our customer support team at info@hydrogrowdirect.ca.

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